Refunds and Returns
Orders may be cancelled for a full refund if the order has not already been shipped. If it has been shipped, the return policy below applies.
You may return most new, unopened items within 30 days of delivery. If the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs. The buyer is responsible for the return shipping costs on all other returns.
Items that include free shipping will be subject to a 20% restocking fee.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.